Lu Ebony

Shipping within the United States is free. International shipping rates vary by destination.

Domestic orders typically arrive within 3-5 business days after shipping. International orders may take longer depending on customs processing.

Returns within 14 days of delivery are eligible for a full refund to your original payment method. Returns within 15-30 days of delivery are eligible for store credit. Exchanges must be initiated within 14 days of delivery. Returns and exchanges cannot be processed after 30 days.

Products must be in original packaging and in new or lightly used condition. Shipping costs for returns are at the customer's expense unless the request was initiated within 30 days of delivery.

View our full Refund & Exchange Policy
View our Warranty Policy.

NURILENS only accepts prescriptions that have been issued within the last 24 months (2 years) by a licensed eye care provider.

Your prescription must include the following:

• Patient Name
• Optometrist Name, Signature, Address, and Phone Number
• Prescription values for O.D. (right eye) and O.S. (left eye)
• Pupillary Distance (PD)
• Expiration Date
• Add value (required for progressive lenses only)

Need help measuring your PD? Click here for our PD guide.

We do not accept prescriptions from entities that did not issue the prescription to you. All prescriptions are validated before processing. If your prescription is outdated, incomplete, or does not match your selected lens type, we will notify you by email and place your order on hold until we receive the necessary information.

If you opt to submit your prescription at a later date, you have up to 12 months from the date of your order to submit a completed prescription. If we do not receive your prescription within 12 months, your order will be canceled, and a store credit will be issued.

Please note that cancellation requests after 30 days from purchase are only eligible for store credit per our refund policy.

View our full Prescription Policy.

Our approximate processing times before shipping are:

• Non-Prescription Blue-Light or Sunglass: 1-2 Weeks
• Non-Prescription Sun-Adaptive: 2-3 Weeks
• Readers: 2-3 Weeks
• Prescription (Blue-Light, Sun-Adaptive, or Sunglass): 2-3 Weeks

Our business day schedule runs Monday through Friday, excluding weekends and United States holidays.

You will receive email updates as your order moves through processing.

• Wipe them down after each use. 
• Keep them cool. 
• Keep them dry.

NURILENS does not provide medical advice. The information on our website and in our communications is for general informational purposes only and is not a substitute for professional eye care. Please consult your eye care provider for questions about your prescription, vision health, or any medical conditions.

NURILENS POLICES & TERMS

For your convenience, here are the links to all of our policies & terms:

• Warranty Policy
• NURICARE Added Warranty
• Returns & Exchanges Policy
• Prescription Policy
• Shipping Policy
• Privacy Policy
• Terms of Service