PRODUCT

How will I know which frame(s) will fit me best?

We do provide measurements for each of the frames on each product page. If you currently own a pair of frames, there are three numbers on the inside temple that can give you an idea of which size fits you best.

You can also use our "virtual try-on" tool to see how the frames look on you. 

What are your warranty terms?

We offer a 1-year warranty covering defaults from manufacturer error, including faulty workmanship, materials, and prescriptions. Our warranty does not cover damage from personal wear and tear, breakage, or third-party alterations. You can purchase NURICARE at the time of your order for added protection covering personal damage to frames or lenses (one-time use within the warranty period). Even after your warranty expires, we offer paid lens replacement and lens transfer services. Visit our warranty page for more information. If you have an issue with your order, please submit a claim through our Customer Inquiry Form.

What are the frames made of?

All of our frames are made mostly of FSC-certified, eco-sustainable wood. Some also have eco-friendly metal and acetate material as part of the design. You can learn more information on each product page.

How do I take care of my frames?

• Wipe them down after each use.
• Keep them cool.
• Keep them dry.

Learn more by visiting our care and maintenance page.

LENSES & PRESCRIPTIONS

What are the features of the lenses?

All of our lenses are blue-light-blocking, scratch-resistant, UV protectant, anti-reflective, high-index, and hydrophobic.

Can I buy the frames and take them to my eye doctor to put in my prescription lenses?

Absolutely, our frames are optical frames so the lenses can be switched out. Note that our Warranty does not cover damage from third-party alterations.

What are blue-light blocking lenses?

Blue-light blocking lenses, also known as blue-light filters, block blue light rays from electronic devices. These lenses help manage eye strain from sitting in front of screens for long periods of time. For more information, check out our white paper on blue-light blocking lenses.

Do you take prescriptions?

Yes, we take prescriptions for all lenses. Note that they must be within 24 months (2 years) of having been filled. You will need to obtain it from your doctor and provide it to us after selecting your frames of choice for verification purposes. Please see our prescription policy for more information.

Can I buy the frames without a prescription?

Absolutely! Frames can be purchased with or without a prescription.

What health benefits do you accept?

We accept Flexible Spending (FSA) and Health Spending (HSA) Accounts as forms of payment. We do not accept insurance; however, we can provide an itemized receipt upon request.

Do you charge an additional fee for prescriptions?

Yes, we do. Single vision lenses are an additional $50, and progressive lenses are an additional $60. Readers are an additional $30.

SERVICES

What if my frames break during the warranty period?

If your frames are within the 1-year warranty period and the damage is covered under the warranty (manufacturing defects, faulty materials), we will repair or replace them at no additional cost beyond shipping. If the damage is not covered by the warranty (personal wear, breakage, accidents), a repair or replacement fee of $85 applies. If you purchased NURICARE with your order, this fee may be waived. Please submit a claim through our Customer Inquiry Form for evaluation.

What if my frames break after the warranty period?

If your frames are between 12 months and 2 years old and your lenses are still in good condition, we offer a Lens Transfer service. You purchase a new pair of frames, and we transfer your existing lenses into the new pair for a $25 service fee (in addition to the cost of new frames). If your order is over 2 years old, we recommend purchasing a new pair with fresh lenses, as frame specifications may have changed. Our team can help you find the right fit.

Can I get my lenses replaced?

Yes. If your frames are in good condition but you need new lenses (updated prescription, a different lens type, or a replacement), we offer a Lens Replacement service at any time, regardless of the order's age. If you have NURICARE and are within the 12-month warranty period, the lens replacement may be covered at no additional cost.

What is NURICARE?

NURICARE is an optional protection plan available for purchase at the time of your order. It provides one (1) covered service within the 12-month warranty period. This means if your frames are damaged or you need a lens replacement for any reason (including customer-caused issues), the service fee can be waived. NURICARE is a single-use benefit. It does not extend the warranty period beyond 12 months.

How do I submit a service request or warranty claim?

Please visit our Customer Inquiry Form to submit your request. You will be asked about the nature of the issue, your order information, and to upload photos of the damage or lens issue. Our team will review your submission and respond within 24-48 business hours.

ORDER PLACEMENT

I need to change something with my order. What should I do?

We begin processing orders after 24 hours of you placing it. If you would like to make any changes, email info@nurilens.co and we will do our best to assist you.

How do I place an order? 

Take a look at our collection, pick out your favorite design, insert your prescription, if needed, and let us take care of the rest!

How do I inquire about the status of my order? 

To check the status of your order, click on the following to go to our Order Status Lookup page.

PROCESSING AND SHIPPING

How long do orders take to process?

Non-prescription requests take 7-10 business days to process before being shipped. Prescription requests (including readers) take 10-15 business days to process before being shipped. 

How long is shipping?

Shipping within the United States usually takes approximately 3-5 business days. Shipping to Canada, other U.S. territories, and other countries will take longer depending on international customs processes.

Do you ship internationally?

Yes, we ship to other U.S. territories, Canada, as well as a number of countries around the world.

What payment methods are accepted? 

We accept all major forms of credit cards, along with Apple Pay and Google Pay. You can also use your FSA or HSA account.

RETURNS AND EXCHANGES

What is your return and exchange policy?

Returns should be initiated within 30 calendar days of delivery, and exchanges should be initiated within 14 days of delivery.

The product must be received in its original packaging in new or lightly used condition at our warehouse within 7 days of us documenting your claim. Please note that the cost of shipping for any return or exchange is at the expense of the customer.

• Returns initiated within 14 days from the date of delivery are eligible for a refund to the original form of payment.
• Returns initiated within 15-30 days from the date of delivery are only eligible for store credit.
• Any returns or exchanges initiated after 30 days from the date of delivery cannot be processed by NURILENS.

 

Dollar-for-dollar exchanges can be facilitated for nonprescription standard blue-light-blocking glasses or sunglasses. Exchanges for nonprescription sun-adaptive glasses, readers, and prescriptions will incur an additional lens exchange fee.

At this time, we are not able to accept returns for international shipments.

Visit our Refund and Exchanges Policy for more information. Click on the following link to initiate a claim. 

What if I need to cancel or change an order that hasn't been processed yet?

For orders that have not yet begun processing (including preorders and prescription orders awaiting your prescription details), you may exchange your frames or change your prescription before processing begins. Cancellations within 30 days of purchase are eligible for a full refund. Cancellations after 30 days of purchase are eligible for store credit. If you have a prescription order, you have up to 12 months to submit your prescription. If it is not received within 12 months, your order will be canceled and a refund via store credit will be issued.

Visit our Refund and Exchanges Policy for more information. Click on the following link to initiate a claim.