Prescription Policy

NURILENS is committed to providing you with products that meet our standards of Quality and Integrity. Because of that, our policy is to only accept prescriptions that have been generated within 24 months (2 years). Prescriptions MUST come from a doctor, and must indicate the following:

  • Customer’s Name
  • Optometrist Name & Header/Signature
  • Optometrist Address/Phone Number
  • Prescription O.S/O.D (Right/Left)
  • Pupillary Distance
  • Expiration Date
  • Add (Only used for progressive vision)

At NURILENS, we require all necessary information and a valid prescription in order to process orders. We do not accept prescriptions from entities that have not issued the prescription to you.

To ensure the accuracy and timeliness of your prescription, we will validate all prescriptions before processing your order. If your prescription is outdated, incomplete, or if you have not paid for the correct prescription type in your order, we will notify you via email to provide an updated copy of your prescription or the prescription fee.

If we do not receive your updated prescription within 12 Months (1 calendar year) for processing, your order will be canceled, and a refund via store credit will be issued.

Note: Per our refund policy, any eligible refund or order cancellations requested more than 30 days after the order was placed are only eligible for store credit. 

Updating Your Prescription in Existing Frames

If you already own NURILENS frames and need to update your prescription, our Lens Replacement Service allows you to have new lenses cut and installed in your existing frames. This service is available at any time, regardless of when you purchased your frames. Fees vary by lens type. Please visit our Customer Inquiry Form or contact us at info@nurilens.co for more information.

Lens Warranty Coverage

Once your prescription lenses have been fabricated and delivered, you have 14 calendar days to report any lens defects, including wrong lens type, scratches, or other quality issues.

Claims reported within this window are covered under our lens warranty. After 14 days, lens corrections or replacements are subject to our lens replacement service fees.

Have you placed an order with us? Submit your prescription details here.

 

Medical Disclaimer

NURILENS does not provide medical advice. The information on our website and in our communications is for general informational purposes only and is not a substitute for professional eye care. Please consult your eye care provider for questions about your prescription, vision health, or any medical conditions.