Frame Repair or Replacement Service

NURILENS ships within the United States and internationally. Shipping within the United States is free. International shipping will be an additional cost based on the customer's chosen shipping provider.

Shipping within the United States will take approximately 2-3 business days, not counting weekends, and holidays. Shipping to Canada, other U.S. territories, and other countries may take longer depending on international customs processes.

NURILENS is committed to providing you with products that meet our standards of Quality and Integrity. Because of that, our policy is to only accept prescriptions that have been generated within 24 months (2 years). Prescriptions MUST come from a doctor, and must indicate the following:

• Customer’s Name
• Optometrist Name & Header/Signature
• Optometrist Address/Phone Number
• Prescription O.S/O.D (Right/Left)
• Pupillary Distance
• Expiration Date
• Add (Only used for progressive vision)

At NURILENS, we require all necessary information and a valid prescription in order to process orders. We do not accept prescriptions from entities that have not issued the prescription to you. To ensure the accuracy and timeliness of your prescription, we will validate all prescriptions before processing your order. If your prescription is outdated, incomplete, or if you have not paid for the correct prescription type in your order, we will notify you via email and give you 30 business days to provide an updated copy of your prescription or the prescription fee. If we do not receive your updated prescription within 30 business days, your order will be canceled and a refund will be issued.

Non-prescription requests take 7-10 business days to process before being shipped. Prescription requests are currently taking 10-15 business days to process before being shipped.

• Wipe them down after each use. 
• Keep them cool. 
• Keep them dry.