Frequently Asked Questions
How will I know which frame will fit me best?
We do provide measurements for each of the frames on each product page. If you do currently own a pair of frames, there are three numbers that can be found on the inside temple, which can give you an idea of what size fits you best. We also have a virtual try-on feature to help you see how the frames will look on your face.
What are your warranty terms?
We offer a 1-year warranty for any defaults from a manufacturer's error. Our warranty does not cover damage from personal wear and tear, breakage, or third-party alterations. You can purchase NURICARE which offers an added warranty to cover personal damage to the frames. Visit our warranty page for more information.
What are the frames made of?
All of our frames are made mostly of wood sourced from Africa, Asia, and the Americas. Some also have metal and acetate material as part of the design. You can learn more information on each product page.
How do I take care of my frames?
- Wipe them down after each use.
- Keep them cool.
- Keep them dry.
We also offer wood polish and lens cleaners to maintain your frames.
Learn more by visiting our care and maintenance page.
LENSES & PRESCRIPTIONS
What are the features of the lenses?
All of our lenses are MR7, blue-light-blocking lenses. They are scratch-resistant, UV420 resistant, anti-reflective, high-index, and hydrophobic.
Can I buy the frames and take them to my eye doctor to put in my prescription lenses?
Absolutely, our frames are optical frames so the lenses can be switched out. Note that our Warranty does not cover damage from third-party alterations.
What are blue-light blocking lenses?
Blue-light blocking lenses, also known as blue-light filters or anti-blue lenses are able to block off the blue light rays from your electronic devices. These lenses are known to help contribute to managing eye strain from sitting in front of electronic screens for long periods of time. For more information, check out our white paper on blue-light blocking lenses.
Do you take prescriptions?
Yes, we take prescriptions for all lenses. Note that they must be within 24 months (2 years) of having been filled. You will need to obtain it from your doctor and provide it to us after selecting your frames of choice for verification purposes. Please see our prescription policy for more information.
Can I buy the frames without a prescription?
Absolutely! Frames can be purchased with or without a prescription.
Can I use my insurance?
We do not accept insurance; however, we can provide an itemized receipt upon request.
Do you charge an additional fee for prescriptions?
Yes, we do. Single vision lenses are an additional $35 and progressive lenses are an additional $45. Readers are an additional $25.
I need to change something with my order, what should I do?
We begin processing orders after 24 hours of you placing it. If you would like to make any changes, email email@example.com and we will do our best to assist you.
How do I place an order?
Take a look at our collection, pick out your favorite design, insert your prescription, if needed, and let us take care of the rest!
PROCESSING AND SHIPPING
How long do orders take to process?
Non-prescription requests take 7-10 business days to process before being shipped. Prescription requests (including readers) take 10-15 business days to process before being shipped.
How long is shipping?
Shipping within the United States usually takes approximately 3-5 business days. Shipping to Canada, other U.S. territories, and other countries, will take longer depending on international customs processes.
Do you ship internationally?
Yes, we ship to other U.S. territories, Canada, as well as a number of countries around the world.
What payment methods are accepted?
We accept all major forms of credit cards, along with Apple Pay and Google Pay.
RETURNS AND EXCHANGES
What is your return and exchange policy?
Returns and exchanges should be initiated within 7 business days of delivery. The product must be received in its original packaging in new or lightly used condition at our warehouse within 7 days of us documenting your claim. Please note that the cost of shipping for any return or exchange is at the expense of the customer. Additionally, exchanges for prescription requests may incur an additional fee. You can email firstname.lastname@example.org to initiate your claim and visit our Returns Policy for more information.